Studio J^® Online Scrapbooking

Entering Studio J^® requires a user account. Enter now!

Close To My Heart's online design software, Studio J^®, helps you easily create two-page layouts using our foundational scrapbook patterns, exclusive color palette, and themed designs all delivered in 12" × 12" custom prints ready for your albums. It's a snap!

So what are you waiting for? Enter the studio now to discover the fun of creating beautiful memories in Studio J!

You’ve taken the photos—now keep the memories. In five easy steps, create beautiful 12" × 12" two-page layouts showcasing your stories. When the custom prints arrive at your door, slip them into your cherished albums. No one will guess it only took a few minutes to design them!

A 5-pack includes 5 two-page, custom-printed layouts, and free shipping. Ideal for gift giving, or as an affordable way to try Studio J for the first time.

1. What makes scrapbooking with Studio J unique?
   Studio J uses the same great papers, patterns, colors, and embellishments as classic Close To My Heart scrapbooking, making studio scrapbooking extremely intuitive and super fun! You have access to professionally designed Express Collections layouts that require minimal customization to complete as well as a flexible custom design path. Timeless patterns and artistically placed default accents allow you to finish a page in minutes, while customization options give you the flexibility to make your layouts unique. All the layout patterns are created by Jeanette Lynton, founder and CEO of Close To My Heart—you may recognize some of them from her classic how-to books. These patterns make scrapbooking faster, simpler, and easier than ever before. You’ll be amazed how effortlessly and beautifully you preserve your memories with Studio J!
   
   If you are also interested in our classic products such as My Acrylix^® stamps, B&T Duos^® paper, or embellishments, or in learning more about our scrapbooking and stamping philosophy, please talk to your Consultant.
2. Do I need to download any software to my computer to use Studio J?
   Not at all! You only need a web browser that supports Adobe Flash (how do I download Flash?) and an Internet connection, and then you simply log in to your Consultant’s Online Business Address or studioj.com to get started. Feel free to design to your heart’s content—you are not required to buy anything or provide any personal information to get started! To purchase or save layouts, however, you will need to create an online account.
3. Once I create an account on Studio J, can I share it with my friends and family?
   No. For your protection, your account cannot be accessed at the same time by two different machines, nor can two separate accounts be open on the same computer at the same time. Since creating a Studio J account is free of charge, all users may create their own accounts so each can create in Studio J at his or her convenience.
4. Can I save what I am working on and come back to it later?
   You bet! You can create a customer account that allows you to save and return to a project in progress at a later time. Your active projects will be saved for up to 90 days, giving you plenty of time to work on them. You extend that timeline for your active projects by 90 days each time you make a purchase, and your purchased projects will remain archived for one full year after purchase. We’ll email you when your active projects are set to expire so you can be sure to purchase them before they are deleted. You can upgrade the storage time of your active projects by becoming a Studio J member; see Products & Pricing for more details.
5. Do I need a Consultant in order to use Studio J?
   When you create an account, you will be asked to select a Consultant, but you can also choose to shop anonymously. In this case, you will receive a Consultant’s contact information in case you need customer service, but the Consultant will not receive any of your personal information.
6. Do I need a printer that can print 12" × 12" pages to use Studio J?
   No. While you can opt to purchase JPEGs of your layouts to print on your own, you can also let us take care of the printing for you. When you purchase your designed layouts, we print and ship them quickly and directly to you using only top-quality silver-halide processing and archival papers.
7. What kind of printing or processing is used when I purchase Studio J layouts?
   Studio J layouts are processed, not printed, using a silver-halide process considered the highest standard in the photo developing industry. Unlike printed papers or images you might print from a home photo printer, the silver-halide process yields “100-year+ quality” that has long been tested and used by the top photo labs in the world. We use the same papers and equipment used by leading labs to produce long-lasting photo prints, so you know your layout will be reproduced with high fidelity and will last throughout the years.
8. Can I order classic products and Studio J layouts and have it ship to me in one shipment?
   Studio J orders cannot be combined with any other type of order. Studio J layouts are processed and shipped separately from all other Close To My Heart products.
9. What kind of receipt do I receive when I place my order?
   When you place your order, you will be directed to a printable receipt page. You will not receive an email receipt at this time; however, if you are shipping to the continental United States or Canada, you will receive an email notification sent from FedEx or Landmark when the order is shipped.
10. What if I don’t like my layouts when I receive them?
    All Studio J products are backed by the Close To My Heart guarantee, but user error is not covered by this guarantee. When you are ready to purchase your layouts, you will be asked to look at them again and give final approval. Projects that print as shown on the approval screen will not be eligible for returns. When there is a manufacturer’s defect, however, we will be happy to replace your layout. See the Studio J terms and conditions for more information on our return policy.
11. What is the difference between custom layouts and Express Collections?
    The only difference between layouts you create through the custom creation path and the Express Collections is that with Express Collections layouts, most of the creation is done for you; all you need to do is drop in your photos, add your journaling, and order your layouts! Express Collections are ordered the same way as custom-created layouts, can be combined with layouts from other collections or created via the custom path, and cost the same as the custom layouts.

1. What is the Member Bonus Program?
   The Member Bonus Program is our way of thanking our Studio J^® members for their loyalty and providing compensation for memberships that expire any time on or after July 1, 2012. As part of the program, in addition to the extension of several membership benefits through September 30, 2012, every Studio J member with a membership expiring on or after July 1, 2012 will receive 1 free layout credit for every month remaining in their membership. So a member whose membership expires in July 2012 will receive 1 layout credit. A member whose membership expires in February of 2013 will receive 8 free layout credits.
2. What membership benefits are being extended?
   Through September 30, 2012, those with active Studio J memberships will continue to receive free Memory Protectors^® with each purchased layout. Studio J members will still be able to purchase layouts at the membership price of $6.50 per layout. They will also receive free shipping on one Studio J order of up to 20 layouts per month.
3. If I have a membership, will I still be charged monthly or annual membership renewal fees?
   No. As of July 1, 2012, no more Studio J membership fees will be charged.
4. How long will I be eligible for membership benefits?
   You will be eligible for the above membership benefits through your established expiration date or until September 30, 2012, whichever comes first.
5. Do I need to do anything to claim my credits?
   Layout credits will be automatically added to your Studio J account on October 1, 2012.
6. Where can I see how many layout credits I will receive?
   If you are one of the members set to receive credits, you should have already received an email communicating how many layout credits you will receive. As of October 1, 2012, you will be able to visit the Layout Credits tab under My Account in Studio J and view all your layout credits there.
7. Will my credits expire if I don’t use them?
   Yes. Unused layout credits expire on December 31, 2013.
8. What rules apply to using layout credits? (applied automatically; still minimum order quantity, etc)
   Layout credits will be applied automatically to your order upon checkout. Also, orders redeeming layout credits will still be required to meet the minimum shipping quantity of 4 layouts.
9. What will I see when I log in to Studio J on July 12?
   As of July 12, 2012, users will no longer see “members-only” markers on kits and patterns. All kits and patterns will be available to all users regardless of membership status. The member designation banner shown in the header will continue to show through September 30.
10. I have a membership. What happens to my account now?
    On October 1, all member accounts will be converted to non-member accounts and the member banner will no longer be visible in the header for those accounts. In addition, all users who were an activated member for at least one day in any month starting July 1, 2012 or later will receive credit for one free layout in their Studio J account for every calendar month they had an active membership, even if their membership expired before the end of the month. For example,
• A member has a 12‐month membership that expired on July 1, so on October 1 they will receive credit for 1 free layout in their Studio J account even though the membership was only good for 1 day in July—and even though they were not charged any renewal fee on July 1.
• A member has a 3-month introductory membership with an expiration date of August 12. They will receive credit for 2 free layouts—one for July and one for August.
• A member has a 12‐month membership that was activated on June 30, 2012, that would have renewed on June 30, 2013. They will receive credit for 12 free layouts in their account.
• Note: In a few instances, some members have “stacked” their member accounts so they will have more than 12 months remaining. They will be given one free layout for every month they would have remaining as a member.
11. I purchased a membership, but have not redeemed it yet. What happens now?
    You may still enter your unredeemed membership code in the My Account tab under “Membership Redemption and Information.” You will receive the applicable number of credits added to your Studio J account (see question 9).
12. Where do I apply an unredeemed membership code?
    Enter the code in the “Membership redemption and Information” tab in the Studio J “My Account.” Beginning October 1, the “Membership redemption and Information” tab in the Studio J “My Account” will be changed to “Convert Membership” but you will still enter the code there.
13. What do I do if I lost my email with the 16-digit membership code?
    Your Consultant can look up your purchase in Order History and print a receipt that will show your full order, including your 16-digit membership code.

1. What do I get when I purchase a 5-pack?
   A 5-pack includes 5 two-page layouts and free shipping and handling. It’s the perfect way to try out Studio J for the first time, and it makes a great gift!
2. How can I get a 5-pack?
   5-packs are available at Gatherings, via EZ Invite^® online shopping, on your Consultant’s Online Business Address, or through the Idea Book. They are not available on StudioJ.com. To find out more about purchasing a 5-pack, talk to your Close To My Heart Consultant.
3. How can I redeem my 5-pack?
   You will receive a 16-digit code in your order confirmation email. If your Consultant gave you a 5-pack card, the code in the email will be the same as the one printed on your card. After creating and approving your layouts, enter the code at checkout.
4. How many times can one 5-pack be used?
   The 5-pack code may only be redeemed once and may not be split across multiple orders. If you orders fewer than 5 two-page layouts, remaining layouts are forfeited. If you order more than 5 two-page layouts, shipping and handling remains free of charge for up to 20 layouts; however, additional layouts over 5 are charged at the regular price of $6.95 each. Additional layouts over 20 are subject to shipping and handling fees.
5. When do 5-packs expire?
   5-packs do not expire.